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I prefer to call when I have questions but to use online chat is also helpful. I have already purchased goods on-line from other companies but was scared to buy drugs. Who knows what they can put in the parcel? When my package arrived I could not understand ...

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Lucy Buckle says she was told by NHS 111 to attend A&E and says the hospital was "very chaotic".

Guy's and St Thomas' NHS Trust says online videos falsely show clinicians promoting weight loss patches.